Feedback is particularly important to us, as it enables us to develop and improve the Helsinki Transport Service. This page provides information about our feedback channels.
You can give us feedback:
- by calling our feedback service number +358 09 23123 002 (Link starts a phone call) (open 24 hours)
- by taking our annual feedback survey
- by sending an email to helsinginmatkapalvelu@hel.fi (Link opens default mail program) helsinginmatkapalvelu@hel.fi (Link opens default mail program)
We read every piece of feedback and respond to it, be it about disability services social work, our customer service centre or an operator. If necessary, we will forward the feedback to the appropriate party.