Accessibility statement

The accessibility statement describes how this online service adheres to the Act on the Provision of Digital Services. This online service is managed by the City of Helsinki.

This accessibility statement pertains to the City of Helsinki’s Palvelukeskus Helsinki website. The website’s address is leads to external service).

Objective of the City

Regarding the accessibility of the digital services, Helsinki’s objective is to achieve the AA level or higher as defined in the Web Content Accessibility Guidelines (WCAG), as far as reasonably possible.

Compliance status

This website meets the critical accessibility requirements at the AA level of WCAG 2.1 with the following deficiencies:

Content that is not yet accessible

The content specified below does not yet meet all statutory accessibility requirements.

Deficiencies detected


  • The website has some unclear link texts, such as ‘through this link’ (WCAG 2.1: 2.4.4 Link Purpose (In Context))

Embedded videos:

  • Not all functionalities of embedded videos are available when using a keyboard. (WCAG 2.1: 2.1.1 Keyboard).
  • Using some embedded videos with a screen reader is difficult, as the keys and elements of the embedded video cannot be viewed the same way as regular html content. This causes difficulties when using desktop browsers, and controlling the video may even be impossible with a mobile device. There are no instructions for using embedded videos. (WCAG 2.1: 2.1.1 Keyboard, 2.4.6 Headings and Labels)
  • The visually shared information of some embedded videos is not visible for screen reader users. (WCAG 2.1: 1.3.1 Info and Relationships, 4.1.3 Status Messages)


The  forms for home meals linked to finnish and swedish websites are currently not accessible. The application utilized in them has identified accessibility deficiencies, which will be corrected later by changing the form application

Correction of deficiencies

We aim to continuously rectify any accessibility deficiencies detected. The listing of detected accessibility deficiencies presented in this statement will be updated as the deficiencies are rectified.

  • The ‘through this link’ link texts detected were made more accessible on 20 January 2023.

Access to information in an accessible form

You can contact this site’s administrator to request the content that is inaccessible due to the deficiencies mentioned.

Palvelukeskus Helsinki
Financial and administrative services, communications and marketing opens default mail program)

Preparation of the accessibility statement
This statement was prepared on 20 January 2023.

Accessibility assessment

The accessibility assessment has been carried out in accordance with the guidelines of the City of Helsinki and using methods that aim to ensure the accessibility of the website at all stages.

Accessibility has been verified through an audit performed by an external specialist and through self-assessment.

Accessibility has been verified using a programmatic accessibility verification and manual inspection of the website and content.

The deficiencies reported by the assessment tools have been reviewed and repaired when necessary.

The external specialist audit was carried out by Unicus Oy.

Updates to the accessibility statement

The accessibility of the website will be maintained through constant supervision as the technology or content change, as well as through regular inspections. This statement will be updated in connection with the changes to the website and as accessibility is inspected.

Feedback and contact information

The operator responsible for the website’s accessibility:
Palvelukeskus Helsinki
Financial and administrative services unit, opens default mail program)

Reporting non-accessible content

If a user feels that accessibility requirements are still not met, they may report this by e-mail to opens default mail program) or via the feedback form

Requesting information in an accessible format

If a user feels they are not receiving the website’s content in an accessible format, they may request this information by e-mail from opens default mail program) or via the feedback form We attempt to respond to any requests within a reasonable time.

Legal protection of accessibility, Execution proceedings

If a person feels their report or request has not been responded to or the response is not satisfactory, they may report the matter to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency includes a detailed description of how the matter will be processed.

Regional State Administrative Agency for Southern Finland

Accessibility Supervision Unit (in Finnish and Swedish) opens default mail program)

Switchboard: +358 295 016 000

Open Mon–Fri 8:00–16:15

Accessibility in the City of Helsinki

The City contributes to the accessibility of digital services by making publications more consistent and organising accessibility-related training for its employees.

The accessibility level of websites is constantly monitored in the maintenance of the sites. Observed deficiencies are reacted to immediately. The aim is to carry out all required changes as soon as possible.

Persons with disabilities and users of assistive technologies

The City offers guidance and support to people with disabilities and people using assistive technologies. Support is available on the guidance pages specified on the City’s websites and via the phone service. ​​​​​​​

Approval of the accessibility statement

This statement was approved on 20 January 2023.

Palvelukeskus Helsinki

City of Helsinki